About

The Teaching, Research, and User Services Program has a primary focus on teaching, learning, and direct and proactive engagement with all levels of library users to promote long-term learning and successful outcomes for their research, scholarship, and creative endeavors. Program members engage library users through teaching and consultations in classrooms, workshops, online, in-person, at service locations, and through connections to a variety of departments and campus organizations. Members support library users through patron-focused services for resource access such as resource identification and selection, library guide creation and management, document delivery, interlibrary loan, reserves, and stacks management. They support academic programs with services such as scholarly communication support, research and writing camps, course-integrated library instruction, and online learning opportunities. The team works with subject librarians and campus faculty as the authority on integrating information, media, and digital literacy frameworks, instructional design, and outcomes-based assessment into pedagogical practices.



Contact

(574) 631-6258

Members


Program Director, Teaching Research & User Services
Program Director, Teaching Research & User Services
(574) 631-4271 | csmith@nd.edu | 157 Hesburgh Library

M.L.S., Indiana University; B.A., Earlham College.

Cheri Smith is the Psychology Librarian and Program Director for the Teaching, Research and User Services Program. As Program Director she oversees the functions of the Hesburgh Libraries Teaching, Research and User Engagement Unit and the User Services Unit Her interests include information literacy, library reference services, and open access publishing.

Publications

Csmith


Manager; Document Delivery, Stacks, and Annex
Manager; Document Delivery, Stacks, and Annex
+1 574 631 4566 | tblewett@nd.edu | 161C Hesburgh Library

Tim is a member of the User Services Unit | Teaching, Research, and User Services Program. Focusing on Service Excellence, the team at the Hesburgh Libraries Annex is available to help the Notre Dame community with access to library physical resources and various other services.

The Hesburgh Libraries Annex team is facilitating access for the Notre Dame community with materials located in the Annex via lending, delivery, and electronic scans. In conjunction with Reserves and ILL Lending Subunit objectives, Tim helps maintain access to all materials at the Annex and processes ILL Lending Requests. Tim's expertise in high-density storage management, Interlibrary Loan Lending, and Document Delivery service contributes to the mission of Service Excellence by providing access to faculty, staff, and students in their teaching and research endeavors. With quality patron service being our goal, Tim coordinates the Hesburgh Libraries Annex service to provide speedy and accurate delivery of all materials located in the Annex.

Contact Tim for assistance with any of the services mentioned above.

Tblewett


Manager, Reserves and Interlibrary Loan Lending
Manager, Reserves and Interlibrary Loan Lending
574-631-4548 | tkenjock@nd.edu | 161B Hesburgh Library

Tara is the Manager for the Reserves and ILL Lending Subunit | User Services Unit | Teaching, Research and User Services Program. Focusing on Service Excellence, this team is available to help the Notre Dame community with access to library physical resources and various other services.

Tara is a graduate of Indiana University and holds a bachelor's degree in anthropology and a master's degree in library and information science.

Contact Tara if you have questions about Reserves or Interlibrary Loan Lending services.

Tkenjock


Program Coordinator of User Services
Manager, Interlibrary Loan Borrowing
(574) 631-6824 (574) 631-6260 | tmorton@nd.edu | 161D Hesburgh Library

The Program Coordinator of User Services & Manager of Interlibrary Loan Borrowing under the supervision of the Program Director applies creativity, critical thinking, and technical knowledge to topical and operational problems providing the TRU Services Program Director with possible solutions that optimize program services and provide consistently outstanding customer service. This position thoroughly understands specialized User Service systems and service landscapes and works toward designing capabilities and dependencies that promote functional integration between four subunits with a particular emphasis on developing and maintaining efficient standardized processes, practices, and documentation with consistent services policies at all service points, and opportunities for cross-training and streamlining Library services.

As the Manager of Interlibrary Loan Borrowing Unit is responsible for the day-to-day management of patron and subject librarian requests for monographic ordering, ILL borrowing, and ILL borrowing receives/returns service operations of the unit. Management of the team includes hiring, coaching, counseling, and training; writing and conducting performance reviews, managing daily teamwork assignments and services, including those for ILL borrowing, patron and subject librarian request maintenance, and vendor and resource sharing relations.

Bachelor of Liberal Studies, Purdue University
Certificate in Paralegal Studies, Indiana University

Tmorton


Unit Head, User Education & Engagement
Head, User Education and Engagement
(574) 631-5676 | fnichol2@nd.edu | 159 Hesburgh Library

As Unit Head for User Education and Engagement in the Teaching, Research & User (TRU) Services program, Elizabeth collaborates with library faculty and campus faculty to develop creative and innovative ways of fostering information literacy skills for undergraduate students. She also serves as the library liaison to the Writing & Rhetoric program. Elizabeth holds a Master's of Library and Information Science from the University of Missouri, an M.A. in French & Francophone Studies from The University of Iowa, and a B.A. in French and International Studies from Illinois Wesleyan University.

Fnichol2


Manager, Circulation Services
Manager, Circulation Services
(574) 631-4584 | mshaw@nd.edu | 161A Hesburgh Library

As manager of the Circulation Services Unit, Michele oversees the day to day operations and library services provided at five Hesburgh Libraries' service desks on the Notre Dame campus.

The Circulation Services Unit is responsible for providing library circulation services, customer policy and procedural assistance for patrons of the Hesburgh Libraries. Service excellence is at the forefront of every customer interaction as this Unit serves the Notre Dame community, visiting researchers and guests at any one of five service desks.
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These include three branch libraries; Architecture, Business, Music and two Hesburgh library service desks; Circulation and Reserves, Microtext and Media.

Contact Michele for more information about library circulation services and policies at any of these service desks.

Mshaw