The Teaching, Research, and User Services Program has a primary focus on teaching, learning, and direct and proactive engagement with all levels of library users to promote long-term learning and successful outcomes for their research, scholarship, and creative endeavors. Program members engage library users through teaching and consultations in classrooms, workshops, online, in-person, at service locations, and through connections to a variety of departments and campus organizations. Members support library users through patron-focused services for resource access such as resource identification and selection, library guide creation and management, document delivery, interlibrary loan, reserves, and stacks management. They support academic programs with services such as scholarly communication support, research and writing camps, course-integrated library instruction, and online learning opportunities. The team works with subject librarians and campus faculty as the authority on integrating information, media, and digital literacy frameworks, instructional design, and outcomes-based assessment into pedagogical practices.


(574) 631-6258


Program Director, Teaching Research & User Services
(574) 631-4271 | csmith@nd.edu | 157 Hesburgh Library

M.L.S., Indiana University; B.A., Earlham College.

Cheri Smith is the Psychology Librarian and Program Director for the Teaching, Research and User Services Program. As Program Director she oversees the functions of the Hesburgh Libraries Teaching, Research and User Engagement Unit and the User Services Unit Her interests include information literacy, library reference services, and open access publishing.



Engineering Librarian/Interim Unit Head, User Education & Engagement
(574) 631-5070 | wbaer@nd.edu | 142 Hesburgh Library

Manager; Document Delivery, Stacks, and Annex
+1 574 631 8923 | tblewett@nd.edu | 161 Hesburgh

Tim is a member of the User Services Unit | Teaching, Research, and User Services Program. Focusing on Service Excellence, the team at the Hesburgh Libraries Annex is available to help the Notre Dame community with access to library physical resources and various other services.

The Hesburgh Libraries Annex team is facilitating access for the Notre Dame community with materials located in the Annex via lending, delivery, and electronic scans. In conjunction with Reserves and ILL Lending Subunit objectives, Tim helps maintain access to all materials at the Annex and processes ILL Lending Requests. Tim's expertise in high-density storage management, Interlibrary Loan Lending, and Document Delivery service contributes to the mission of Service Excellence by providing access to faculty, staff, and students in their teaching and research endeavors. With quality patron service being our goal, Tim coordinates the Hesburgh Libraries Annex service to provide speedy and accurate delivery of all materials located in the Annex.

Contact Tim for assistance with any of the services mentioned above.


Unit Head, Advanced Research Services
(574) 631-6189 | mhavert@nd.edu | 151 Hesburgh Library

Mandy has worked for the Hesburgh Libraries in various roles that include public services, instruction, outreach and management, system analysis and technical services management. She is particularly interested in connecting people to resources, how organizations work and how organizations can be improved through leadership development.

As a program liaison for CurateND and the Center for Digital Scholarship, Mandy continues to build relationships with graduate students to encourage the use of the Libraries' new and existing services. Her successes have strengthened research and scholarly output for students at all levels. Her work includes planning and implementing workshops, providing library instruction for students in the Writing and Rhetoric classes as well as in graduate seminars.

As a member of two graduate school work teams, Mandy serves the Graduate Student Professional Development Team, which develops, coordinates, plans and evaluates professional development opportunities for the graduate student and postdoctoral community. The second group is the Graduate Student Life Team, which monitors, plans, and provides holistic support through events, activities and introducing available graduate resources. Mandy has contributed to the development of a graduate student professional development library collection.

Specialties: Meeting facilitation, technical analysis, training, application support, handling and shipping gifts and purchased collections, communication, customer service management, identification of efficiencies, information discovery, referrals, grant application review


Manager, Reserves and Interlibrary Loan Lending
574-631-4548 | tkenjock@nd.edu | 231 Nieuwland Science Hall

Tara is the Manager for the Reserves and ILL Lending Subunit | User Services Unit | Teaching, Research and User Services Program. Focusing on Service Excellence, this team is available to help the Notre Dame community with access to library physical resources and various other services.

Tara is a graduate of Indiana University and holds a bachelor's degree in anthropology and a master's degree in library and information science.

Contact Tara if you have questions about Reserves or Interlibrary Loan Lending services.


Patron Services Strategist and Interim Manager, Interlibrary Loan Borrowing
(574) 631-6824 | tmorton@nd.edu | 161D Hesburgh Library

Serving as a member of the leadership team for the Teaching, Research, and User Services Program; oversees the library services for the Hesburgh Library and seven (7) branch locations. Primary liaison to various programs and units throughout the Libraries involved in providing customer service and library services. Direct, coordinate, and influence planning efforts around areas such as statewide resource sharing; creation of local borrowing privileges; and other emerging trends in library services.

The User Services unit encompasses many aspects of library public services for the Notre Dame community, its visitors, and research partners.

  • The circulation services assist users with the location and circulation of library materials in a multitude of formats (print, electronic, music, media, and microtext).
  • The Reserves team processes items for instructors, making course materials available to students in either physical or electronic format, in accordance with U.S. copyright law.
  • Stacks management is responsible for maintaining the orderly condition of a collection that far surpasses the 3 million volumes Father Theodore Hesburgh envisioned back in 1960.
  • Document Delivery service provides materials, that are held by the Hesburgh libraries, to current Notre Dame Faculty, staff and students to help them meet their research needs in a timely manner.
  • Finally, but not lastly, the Interlibrary Loan Lending service provides Hesburgh Library materials to help other library institutions meet their constituents research needs.

Bachelor of Liberal Studies, Purdue University
Certificate in Paralegal Studies, Indiana University


Manager, Circulation Services
(574) 631-4584 | mshaw@nd.edu | 161A Hesburgh Library

As supervisor of the Circulation Services Unit, Michele oversees the day to day operations and library services provided at seven Hesburgh Libraries' service desks on the Notre Dame campus.

The Circulation Services Unit is responsible for providing library circulation services and customer policy and procedural assistance for patrons of the Hesburgh Libraries. Service excellence is at the forefront of every customer interaction as this Unit serves the Notre Dame community, visiting researchers and guests at any one of seven service desks.
These include five branch libraries; Architecture, Business, Chemistry-Physics, Mathematics, Music and two Hesburgh library service desks; Circulation and Reserves, Microtext and Media.

Contact Michele for more information about library circulation services and policies at any of these service desks.