Unit: Teaching, Research & User Engagement - Mission Statement

Enriches the University of Notre Dame experience by helping our community become active participants in the creation, use and pursuit of knowledge. In collaboration with the campus partners, our mission is to enhance learning, facilitate research, and enrich the student and faculty experience at Notre Dame by:

  • actively engaging users through library instruction and workshops,
  • providing point of need research assistance by assessing the information and research needs of individuals and providing connections to library resources, as well as subject specialists, teaching faculty, and community resources,
  • developing the abilities of students to find, use, and evaluate information while integrating active learning skills that will benefit lifelong learning,
  • participating in the creation of inviting and effective virtual and actual learning spaces,
  • developing increasingly effective reference collections in all formats to guide users through a variety of research processes, and
  • developing high impact initiatives and programs.

Unit: User Services - Mission Statement

Subunits: Circulation Services | Patron Services, Reserves and Interlibrary Loan Lending | Document Delivery and Stacks Maintenance

We believe all our customers deserve outstanding service. We are committed to supporting your academic success by delivering a customized experience that is prompt, courteous and in a positive manner that satisfies your needs and exceeds your expectations.

  • We are proud to be I-R-I-S-H.
  • Investigate problems and arrive at the correct answer… be proactive and creative in problem solving
  • Remain respectful and courteous of others at all times
  • Instruct users on our services by having trained and skilled staff
  • Seek to continually improve one’s knowledge and expertise
  • Help our users by listening carefully


(574) 631-6258


Head, Teaching, Research & User Engagement
Program Director, Teaching Research & User Services
(574) 631-4271 | csmith@nd.edu | 157 Hesburgh Library

M.L.S., Indiana University; B.A., Earlham College.

Cheri Smith is the Psychology Librarian and Program Director for the Teaching, Research and User Services Program. As Program Director she oversees the functions of the Hesburgh Libraries Teaching, Research and User Engagement Unit and the User Services Unit Her interests include information literacy, library reference services, and open access publishing.



Manager, User Services
Manager, User Services
(574) 631-6824 | tmorton@nd.edu | 161D Hesburgh Library

Serving as a member of the leadership team for the Teaching, Research, and User Services Program; oversees the library services for the Hesburgh Library and seven (7) branch locations. Primary liaison to various programs and units throughout the Libraries involved in providing customer service and library services. Direct, coordinate, and influence planning efforts around areas such as statewide resource sharing; creation of local borrowing privileges; and other emerging trends in library services.

The User Services unit encompasses many aspects of library public services for the Notre Dame community, its visitors, and research partners.

  • The circulation services assist users with the location and circulation of library materials in a multitude of formats (print, electronic, music, media, and microtext).
  • The Reserves team processes items for instructors, making course materials available to students in either physical or electronic format, in accordance with U.S. copyright law.
  • Stacks management is responsible for maintaining the orderly condition of a collection that far surpasses the 3 million volumes Father Theodore Hesburgh envisioned back in 1960.
  • Document Delivery service provides materials, that are held by the Hesburgh libraries, to current Notre Dame Faculty, staff and students to help them meet their research needs in a timely manner.
  • Finally, but not lastly, the Interlibrary Loan Lending service provides Hesburgh Library materials to help other library institutions meet their constituents research needs.

Bachelor of Liberal Studies, Purdue University
Certificate in Paralegal Studies, Indiana University