The Library Information technology support unit maintains computer hardware and software necessary for ongoing work within the Libraries and coordinates technical support, technology training, and computing consultation and procurement activities for the Libraries.
Other Services and Functions
Rob is the manager for the Library IT Support Unit of Hesburgh Libraries (LIB-ITS). In his role, he is responsible for providing leadership and consultative services for current and future IT-related hardware, software, services, training, and budgets for the Libraries. LIB-ITS staff of four support well over 1000 IT hardware devices including Mac and Windows PCs and peripherals, printers, open-book scanners, plotters, etc. The unit is also responsible for VoIP phones.
Beata is an IT Support Coordinator in LIB-ITS, the Library IT Support Unit of Hesburgh Library. Since 2001 she has supported computer hardware and software used by Library faculty, staff and students in a mixed Windows and Macintosh environment. In addition to providing general support, Beata is the person primarily responsible for support of specialized software used for Interlibrary Loan and the Business Library. She also coordinates LIB-ITS loanable equipment.
ILL/DocDel: Beata provides training and troubleshooting to Library staff using ILLiad. She writes/modifies scripts, screens, and tables
Business Library: Coordinates support of PCs and specialized database licensing and installation.
Loanable Equipment: Ensures that laptops, projectors, and other equipment available for loan through LIB-ITS is available and in good working order for you.
Mike is an IT Support Coordinator in LIB-ITS, the Library IT Support Unit of Hesburgh Library. He supports computer hardware and software used by Library faculty, staff and students in a mixed Windows and Macintosh environment. In addition to providing general support, Mike is the person primarily responsible for hardware acquisition, maintenance, and inventory control.
Acquisition of hardware: Consult with Library faculty and staff to define what computer hardware is needed, find appropriate vendors and get quotes, purchase hardware.
Maintenance of hardware: If it's broken, Mike will either fix it or find someone who can. He coordinates with various vendors for repair of Library-owned computers, printers, and other devices.
Inventory control: Create inventory record for new hardware, maintain accurate record as hardware moves from one location / person to another location / person, coordinate disposal of obsolete hardware.
Kim is an IT Support Coordinator in LIB-ITS, the Library IT Support Unit of Hesburgh Library. She supports computer hardware and software used by Library faculty, staff and students in a mixed Windows and Macintosh environment. In addition to providing general support, Kim is the person primarily responsible for support of Xerox/Pharos printers, Reference area PCs, and specialized IT equipment. She is our primary go-to person when it comes to moving faculty/staff from one place to another.
Xerox/Pharos printers: Kim monitors status of public printers, coordinates maintenance, repair, and is the laiason between the Library, OIT, and Xerox.
Reference Area: Serves as liaison between Library and OIT in the Reference area shared environment. Leads discussions aimed at solving problems and providing better services.
Specialized equipment: Coordinates purchase, maintenance and repair of open-book scanners, microfische scanners, and other specialized IT equipment in public and staff areas.
Moves: Coordinate with Library Facilities, Network Engineering, Telecommunications and others to facilitate moving faculty and staff from one area of the Library to another.