Kim is an IT Support Coordinator in LIB-ITS, the Library IT Support Unit of Hesburgh Library. She supports computer hardware and software used by Library faculty, staff and students in a mixed Windows and Macintosh environment. In addition to providing general support, Kim is the person primarily responsible for support of Xerox/Pharos printers, Reference area PCs, and specialized IT equipment. She is our primary go-to person when it comes to moving faculty/staff from one place to another.
IT Support Specialization:
- Xerox/Pharos printers: Kim monitors status of public printers, coordinates maintenance, repair, and is the laiason between the Library, OIT, and Xerox.
- Reference Area: Serves as liaison between Library and OIT in the Reference area shared environment. Leads discussions aimed at solving problems and providing better services.
- Specialized equipment: Coordinates purchase, maintenance and repair of open-book scanners, microfische scanners, and other specialized IT equipment in public and staff areas.
- Moves: Coordinate with Library Facilities, Network Engineering, Telecommunications and others to facilitate moving faculty and staff from one area of the Library to another.