Sheila Britton

Manager, Reserves and Interlibrary Loan Services

Manager

As manager of the Reserves & Interlibrary Loan Services Unit within the Teaching, Research & User Services Program, Sheila manages and coordinates course reserve requests for print and electronic resource delivery to Notre Dame students, staff and faculty in accordance with university guidelines on fair use and copyright. Processes materials for reserve in the integrated library system, orders books and videos not owned by the library, tracks orders to ensure material is available before deadlines, scans print materials, troubleshoots issues that arise with course reserves and streaming services, and updates item statuses as needed across multiple platforms.

As manager of the Interlibrary Loan Services Unit, Sheila is responsible for the day-to-day management of lending requests for both print and electronic resource sharing using a variety of systems. Problem solves issues such as scan quality, citation errors, copyright limitations, licenses on e-resources, shipping, and billing.

Sheila hires, coaches and trains staff in the Reserves and ILL Lending Unit and coordinates and improves workflows to provide consistent service levels for Reserves and ILL lending while also strengthening resource sharing relations.

Bachelor of Arts, Saint Mary’s College