Digital Strategies and Technology

Mark Dehmlow has spent more than 25 years working in higher education technology across several functions; he became the associate university librarian for the Digital Strategies and Technology division at the Hesburgh Libraries in August 2023.

As chief of the Digital Strategies and Technology division, Dehmlow serves as the Hesburgh Libraries' chief technology officer, managing a division that specializes in library applications, web and software engineering, support and solutions analysis, enterprise systems, and digital scholarship. He leads diverse and talented teams to develop and sustain effective technological and pedagogical solutions that advance teaching, learning, and research.

In his role, Dehmlow partners with both library and campus stakeholders to make key service and resource decisions and solve multi-faceted, enterprise-wide problems. Strategic threads throughout Dehmlow’s experience have been his commitment to a cohesive, intuitive user experience, robust cross-organizational collaboration, and technology advancement in alignment with library and institutional goals.

Since joining Notre Dame and the Hesburgh Libraries in 2001, Dehmlow has held several management and leadership roles in the web, software, information technology, and digital services arenas of the research library.

Prior to joining the Hesburgh Libraries, Dehmlow worked at the University of Maine in the University IT services and in the Fogler Library.

Dehmlow’s 25 years of publishing and professional service have earned him a national and international network of research library and technology colleagues. He formerly sat on the International Group of Ex Libris Users steering committee, is a member of the National Information Standards Organization (NISO) Information Discovery and Interchange Leadership Committee, and serves as the president of the Academic Libraries of Indiana.

His University service work includes University Council for Academic Technologies Subcommittee on Academic Software, Smart Storage Program, Campus Wireless Planning Committee, Campus IT Governance, and Academic IT Directors. Most recently, Dehmlow was a member of the Hesburgh Libraries Strategic Planning Liaison Team which developed the libraries’ new strategic framework.

Dehmlow earned bachelor of the arts degrees in mathematics and English with concentrations in comparative literature and creative writing from the University of Maine, as well as a master of science degree in library and information science from the University of Illinois. His current research interests are trends in information technology, technology standards, technology management, mentorship, and digital scholarship.

As Systems Librarian, Aaron manages some of the core library management, discovery and delivery applications for the Hesburgh Libraries and the Michiana Academic Library Consortium.

Discovery System

• Configure and maintain OneSearch and the ND Catalog, using the Primo Discovery System (from Ex Libris).
• Load records from the library management system and other internal and external sources.

Library Management System

• Configure and maintain the Aleph 500 Integrated Library System, which is used for acquisitions, cataloging and circulation of library materials.
• Support integration of the management system with the discovery system, interlibrary loan and other related systems.

MLS, Indiana University; A.B., Philosophy, Harvard University

Rob is the Department Head for the Web and Software Engineering Unit for the Hesburgh Libraries. In this role, he is responsible for providing leadership and consultative services regarding how the library can take advantage of web based technologies, while managing a highly skilled team of software developers and specialists in the areas of design, user experience, analysis and change management. As a hands on manager, Rob is also involved in the design and development of applications in his role as a member of the software engineering team.

Managerial

• Lead and manage a team of four software engineers, a user experience specialist, web analyst, and web developer
• Overall responsibility for the majority of the library web assets and services
• Responsible for the training and development of unit staff in order to promote growth, efficiency, innovation and continuous improvement

Software Engineering

• Consultation regarding the overall strategy for the integration and development of library software projects
• Promote the use of software infrastructure and web standards
• Works with the broader software engineering team in order to design and implement software that best fits the strategic needs of the library
• Develops sustainable and reusable software components and module service oriented architecture

User Experience

• Provide direction for implementation of proper search engine optimization features
• Guide the design and implementation of user interfaces for the library's web properties
• Ensure that user interfaces are implemented in an accessible manner following industry standards

Kelli Getz is an associate librarian and head of the Continuing and Electronic Resources Unit in the Collection Strategy and Acquisitions Program. In her role, Kelli provides leadership and operational management in a team-based environment for license negotiation, resource acquisition, access, and technical support of print serials and electronic resources.

The Continuing and Electronic Resources Unit serves the Libraries and University community by managing electronic resources and print serial lifecycles, including establishing trials, licensing, acquisition, activating electronic resources, knowledgebase management, and end-user support.

Kelli holds a B.A. in History from Saint Mary's College in Notre Dame, Indiana, and an M.L.S. from Indiana University - Bloomington.

Rob is the Department Head for the Library IT Support Unit of Hesburgh Libraries (LIB-ITS). In his role, he is responsible for providing leadership and consultative services for current and future IT-related hardware, software, services, training, and budgets for the Libraries. LIB-ITS staff of four support well over 1000 IT hardware devices including Mac and Windows PCs and peripherals, printers, open-book scanners, plotters, etc. The unit is also responsible for VoIP phones.

Managerial

• Lead and manage a team of four IT Support Coordinators who provide a wide variety of IT services
• Overall responsibility for providing "Service Excellence" to Library faculty, staff, and students
• Collaborate with OIT and other IT units across campus in networking, software images, security, CWP, Pharos printers, and rollout of new products such as Google.

IT Budget

• In collaboration with Program Director and Finance Group, develop ongoing annual IT budget
• Based on budget, manage purchases, maintenance, and replacement of IT hardware and software

Training and Development

• Support LIB-ITS staff as they learn and innovate in order to provide new and better services to Libraries
• Develop training opportunities for Library faculty and staff to improve their IT skills and embrace new software and technologies

IT Support

• As a working manager, Rob is frequently "in the trenches" providing direct support to faculty and staff
• As a manager, he monitors progress on existing support tickets and emerging issues