Mike is an IT Support Coordinator in LIB-ITS, the Library IT Support Unit of Hesburgh Library. He supports computer hardware and software used by Library faculty, staff and students in a mixed Windows and Macintosh environment. In addition to providing general support, Mike is the person primarily responsible for hardware acquisition, maintenance, and inventory control.
Acquisition of hardware: Consult with Library faculty and staff to define what computer hardware is needed, find appropriate vendors and get quotes, purchase hardware.
Maintenance of hardware: If it's broken, Mike will either fix it or find someone who can. He coordinates with various vendors for repair of Library-owned computers, printers, and other devices.
Inventory control: Create inventory record for new hardware, maintain accurate record as hardware moves from one location / person to another location / person, coordinate disposal of obsolete hardware.